Privacy Policy
Personal Data Use and Protection Policy
At Sacha Hotel Centric, we are committed to protecting the privacy and security of the personal data of our guests, clients, and users. This Personal Data Use and Protection Policy describes how we collect, use, store, and safeguard your information when you interact with our services.
This policy applies to our website, digital applications, social media platforms, as well as any interaction you may have with us, whether online or in person.
By using our services, you agree to the practices described in this policy. If you do not agree with them, we recommend that you refrain from using our services.
In compliance with the provisions of Law No. 29733 – Personal Data Protection Law and its Regulations, we inform you that your personal data will be incorporated into the databases of Sacha Hotel Centric and will be processed confidentially for the purpose of properly managing the provision of our lodging services, customer service, and related activities.
We implement the necessary technical, administrative, and organizational measures to ensure the security and confidentiality of your personal data.
This policy may be updated periodically. In the event of significant changes, they will be published on this page or communicated through the appropriate channels.
1. Personal data we collect
Personal data is understood as any information that identifies or can identify a natural person.
During your interaction with our services, we may collect information such as:
Basic identification information
Full name
Gender
Mailing address
Phone number
Email address
Payment and billing information
Credit or debit card number
Billing information
Financial information necessary to process payments
Additional personal information
Date and place of birth
Nationality
Passport number, visa, or other identification documents issued by government authorities
Information related to your stay
Dates of stay
Visit history
Room or service preferences
Services purchased during your stay
Additional information you choose to share
Personal preferences (dietary, activities, interests, among others)
Special dates such as birthdays or anniversaries
Travel or itinerary information
In certain circumstances, we may also collect:
Information about companions or family members (for example, names or ages of minors).
Images or recordings obtained through security cameras installed in public areas of the hotel for security purposes.
Information publicly available on social media when you interact with our official accounts.
If you provide personal data of third parties (for example, when making a reservation for another person), you declare that you have the appropriate authorization to share such information.
2. How we collect personal information
We may collect personal information through different means:
Websites and digital services
When you:
Make online reservations
Request information
Register in forms or promotions
Interact with our social media
Participate in surveys or promotional campaigns
Hotel interactions
We collect information when you:
Stay at our facilities
Use hotel services such as restaurant, laundry, or concierge
Participate in events organized by the hotel
Direct communication
We may collect information when you contact us through:
Phone
Email
Contact forms
Business partners
In some cases, we may receive information from companies with which we maintain strategic partnerships to provide you with complementary services or promotions.
Other sources
We may obtain information from public sources or authorized databases in accordance with applicable law.
Location technologies
If you use our applications or mobile services and enable location features on your device, we may collect geolocation information through technologies such as GPS, mobile networks, or Wi-Fi to enhance your experience.
3. Use of personal information
We use your personal data for the following purposes:
Service delivery
Manage reservations and stays
Confirm reservations or send pre-arrival information
Process payments and billing
Provide personalized service during your stay
Enhancing the guest experience
Customize services according to your preferences
Provide tourist or destination-related information
Improve the quality of our services
Communications and marketing
We may use your information to:
Send promotions or special offers
Share hotel news or updates
Conduct satisfaction surveys
You may opt out of receiving these communications at any time.
Promotional activities
Your data may be used to manage:
Contests
Promotions
Special events
Internal management and security
We also use the information to:
Statistical analysis and service improvement
Fraud prevention
Compliance with legal obligations
Security of guests, staff, and facilities
4. Disclosure of personal data
We may disclose your personal information only in the following cases:
When required by law or by a competent authority.
To comply with legal or regulatory processes.
To enforce our policies and terms of service.
To protect the safety, rights, or property of Sacha Hotel Centric, our guests, or third parties.
In some cases, we may share information with suppliers or business partners who help us operate our services, always under strict confidentiality and security obligations.
5. Data subject rights
In accordance with applicable law, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to the processing of your information
These rights may be exercised at any time by submitting a request to the following email address:
You may also withdraw your consent for the processing of your data at any time.
6. Contact
If you have questions, requests, or wish to exercise your rights related to the protection of your personal data, you may contact us through: