Complaint Form

This is the online guest complaint form for SACHA HOTEL CENTRIC.
Here you can submit any complaints or concerns regarding the service.
You will receive a copy of your complaint via the email address you provided.
We will respond as soon as possible.

Reclamos Form EN

1. IDENTIFICATION OF THE COMPLAINANT

Name

Last names

Document type

Document No.

Phone

2. CLAIM DETAILS

Type of claim

Claim

Queja

Name of room or service

Date of travel

Please describe your claim here

I hereby declare that I have read and accept the Privacy Policy. I declare that I am the account holder and accept the contents of this form, affirming under oath the truthfulness of the facts described herein. Illapa Culturas reserves the right to take appropriate legal action if the statements made above are found to be false or inaccurate.

Claim: Disagreement related to products and/or services.
Complaint: Disagreement not related to products and/or services; or, dissatisfaction with customer service.

(*) Filing a claim does not preclude the use of other dispute resolution channels nor is it a prerequisite for filing a complaint with INDECOPI

(*) The provider must respond to the claim or complaint within a period not exceeding fifteen (15) business days, which is non-extendable.

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